Act! Synchronization

Help Database Synchronization
1.  How do I install and configure the Act! Network Sync Service?
2.  How to manage the Act! Network Sync Service
3.  How do I set up remote database synchronization in Act!?
4.  How do I synchronize my remote database?
5.  How to configure automatic remote database synchronization in Act!

Errors
6.  Error: "Synchronization has failed. PRC_REPORT_MAKE_OLEDBFUNCTIONS: ERROR OCCURRED TRYING TO CREATE/ALTER BASE FUNCTION FNR_CONTACT" When Attempting to Synchronize With Main Database
7.  Error: "Failed to create remote database [database_name]. The system cannot find the file specified. Please contact your administrator." when trying to create a remote database
8.  Error: Unable to acquire sync server object. Server error description: command loader could not be created due to password error when trying to synchronize Act! remote database
9. Error: "Failed to acquire Sync Server object. Server Error Description: Cannot open database [database_name] requested by the login. The login failed. Login failed for user 'ACTADMIN'. Contact your administrator for assistance.
Error could not be found in Act! KB.
10.  Sync Result: Act! is unable to connect to the sync server. Check to be sure "accept incoming sync" is enabled in the main database or that Network sync service is running. Also be sure you ae connected to your network. Contact your administrator for assistance.

Managing Act! Users

Help
1.  How to create and manage database Users in Act!
2.  How to create a free Browse User in Act! v17 and later?
3.  How do I replace a user in my database without deleting the original user?
4.  How can I Manage Act! Users in Active Directory?

Errors
5.  Error: "Login failed for user 'sa'. The user is not associated with a trusted SQL Server connection." When Attempting to Use SecurityCmdLnApp.exe

Limited Access
6.  How do I set Contact Access controls for users in Act!?
7.  Startup Preferences -- Web Page Dialog Explained
8.  How do I create a lookup of contacts by Access level in Act!?

Managing Act! Opportunities

Help
1.  What are Opportunities in Act!?
2.  What Features are Available Using the Act! API?
3.  How to Configure Act! Premium (Desktop) for Act! API Features
4.  How to Configure Act! Premium for Web for Act! API Features
5.  How to Create Custom KPIs in the Opportunity List View
 How to Use the Opportunity List View in Act!
6.  How to Use the Opportunity Filters and List View in Act! v21 and Above
7.  How to Use the Opportunity Pipeline View
8.  How to Create and Modify Opportunities in Act!
9.  Can I add a Product field to my Detail View layout in Opportunities?
10.  How do I create an Opportunity in Act! Premium Mobile?

Errors
11.  Unable to add products to opportunities
12.  Error: "Object reference not set to instance of an object." When Closing an Opportunity
13.  Error: "Could not load file or assembly 'CefSharp.Core.dll' When Clicking on Opportunity Pipeline or List View
14.  Opportunity Pipeline graph doesn't show all opportunities for each stage
15. Error: "Could not load file or assembly 'CefSharp.Core.dll' When Clicking on Opportunity Pipeline or List View
Error known by Act! but is not posted anywhere in their Knowledge Base
Close Act. In services.msc, restart "Act! Web API Host" service. Reopen Act.
16. Opportunity KPI Screen is blank.
Error known by Act! but is not posted anywhere in their Knowledge Base
Close Act. In services.msc, restart "Act! Web API Host" service. Reopen Act.

Managing Act! Groups

Help
1.  How to create and manage Groups in Act!
2.  How to create Dynamic Groups using Advanced Queries logic. Dynamic members of a group are added to the group based on a match of specified field criteria. Dynamic memberships use Advanced Queries to define membership.
3.  What are operators in Act!?
4.  How to create a lookup from a Group in Act!
5.  How to Lookup All Companies or Groups in Act!
6.  Managing the ACT! Group or Company Tree View
7.  How can I automatically assign contacts to a Group or Company as soon as they're imported into the database?

Errors
8.  ACT! Hangs/Freezes When Attempting to Add a Contact to a Group or Company

Managing Act! Groups

Help
1.  How to perform a lookup in Act!
2.  How To Create a Lookup of Contact Records that Contain Secondary Contacts
3.  How do I create a lookup of contacts by Access level in Act!?
4.  How to create a lookup from a Company in Act!
5.  How to create a lookup from a Group in Act!
6.  Advanced Lookup Features in ACT!

Office Supported Versions

1.  Supported Versions of Microsoft® Office by Version of Act!

Microsoft Word

Help
1.  How do I perform a mail merge in Act! Premium Cloud?
2.  How to install and configure Microsoft Word integration for Act! Premium (access via web)
3.  Act! prompts for installation of Microsoft Word integration after already installing it
4.  Not receiving prompt to record history after printing a merged Microsoft Word document
Errors
5.  Error: "Unable to cast COM object of type 'Microsoft.Office.Interop.Word.ApplicationClass' to interface type 'Microsoft.Office.Interop.Word._Application'..." when attempting to merge to Microsoft Word
6.  When trying to edit a template I receive the Error: "Unable to cast COM object of type 'Microsoft.Office.Interop.Word.ApplicationClass' to interface type 'Microsoft.Office.Interop.Word._Application'."
7.  Error: "Unable to cast COM object of type 'Redemption.SafeMailItemClass' " when attempting to perform a mail merge
8.  Mail Merge in Sage ACT! Premium (access via web) Prompts for Microsoft Word Integration to be Installed Each Time When Accessing Through Internet Explorer 64-Bit

Microsoft Excel

Help
7.  How to export data from Act! to Microsoft Excel
8.  Export to Excel option is grayed out in Act!
9.  Exporting to Microsoft Excel hangs
Errors
10.  Error: "Line 1 cannot parsed using current delimiters" when importing from Microsoft Excel CSV

Microsoft Outlook

Help (Act! v22.1 Update 4 +)
1.  Act! v22.1 Trending Support Interactions
2.  How does the Outlook Email Integration Work as of Act! v22.1 Update 4?
3.  How to use Microsoft Outlook as your e-mail client in Act! version 22.1 Update 4 and Later
Act! Outlook Integration - Change Preferences
Act! Outlook Integration - Create Contact
Act! Outlook Integration - Create Activity
Act! Outlook Integration - Attach to Contact
Act! Outlook Integration - Quick Attach to Contacts
Act! Outlook Integration - Synchronize Now
Act! Outlook Integration - Learn More
Act! Outlook Integration - Address Book
Act! Outlook Integration - Synchronize Now
Errors (Act! v22.1 Update 4 +)
4. Outook email invitations not creating Act! v21.1 activity when configured.
   It is a known issue since Act! v21.1 Update 1 - 4 was released. There is no KB relating with error.
   The Act! development team has been working on it since Act! v21.1 was released. Major issue is in the time fields.
5. Recipient name could not be found when sending email from Outlook.
   Act! Address Book is no longer available in Outlook. You have to take extra step and use the actual Act! "Address Book" from the Act! toolbar in Outlook.
   Help
6.  How to use Microsoft Outlook as your e-mail client in Act! versions 2011 and higher
7.  ACT! Outlook Add-in does not stay enabled after restarting Microsoft Outlook
8.  How do I use Microsoft Outlook as my email client with Act! Premium Cloud?
9.  How to set the Act! address book as the default address book in Microsoft Outlook
10.  How do I change the default email address that Microsoft Outlook opens with when sending to an Act! Contact?
11.  What processes are used for Microsoft Outlook history recording?
12.  How to prevent e-mails from recording history to user records in Act!
13.  Can I merge data from Act! to the subject line of an email?
14.  Microsoft Exchange compatibility with Act! v20.1 and later
15.  How to enable trace logging for Microsoft Outlook integration in Act!
16.  How do I rebuild the registry keys for the Act! Outlook Addins?
17.  How to stop Act! creating activities when accepting an Outlook invitation?
18.  How to stop Act! creating activities when accepting an Outlook invitation?
Attach to Act! Contacts Progress
19.  What is the Attach To Act! Contacts Progress window?
Scroll down to "Clearing the icon from the Windows system tray."
20.  How to use Quick Attach to attach Microsoft Outlook emails to Contacts in Act!
Errors
21.  Error: "SendPipeCommand: Acnnot access a closed pipe.
22.  Error: "In Order for all the Act! Outlook add-in features to function you will need to set your Outlook preferences" seen every time Outlook is opened
23.  Outlook® is Missing as an Option in the ACT! E-mail Setup
24.  Act! icons missing from Microsoft Outlook toolbar in Act! versions 2006 (v8) through v21
25.  Act! icons missing from Microsoft Outlook toolbar when using Act! 20.1 or later
26.  Act! Addin becomes inactive after restarting Outlook 2013 and later
27.  "RPC Server not available." When attempting to send an e-mail using Microsoft Outlook
28.  Microsoft Outlook email history does not record when using Outlook 64-bit after upgrading from Act! v18 to a newer version of Act!
29.  No history created or recorded in Act! versions 2011 (v13) through v20.0 when sending e-mail from Microsoft Outlook 2003 and later
30.  No history created or recorded in Act! v20.1 and later when sending e-mail from Microsoft Outlook 2013 and later
31.  Troubleshooting Outlook® Integration History Queue Processing Using Error Handling
32.  Error: "Act.Outlook.Service has stopped working" appears intermittently even when not using Act!
33.  Act! for Outlook: "Act! for Outlook was unable to connect to the Web API. For more details click the link below.
Ensure the current user has "Web API Access in Manager User/Permissions

Video Library

1.  Overview
2.  Email Templates
3.  Campaigns
4.  Assets
5.  Landing Pages
6.  Admin
7.  Recorded Webinars

Video Library

13.  Google Integration
14.  Writing In Act
15.  Opportunities
16.  Act! Reports
17.  Dashboards
18.  Fields & Layouts
19.  Databases & Users
20.  Synchronizing Data
21.  Database Maintenance
22.  Web Access
23.  Cloud/Web Topics

Act! Marketing Automation Training

24.  Overview
25.  Templates
26.  Drip Marketing
27.  Assets
28.  Landing Pages
29.  Recorded Webinars

Other Videos

30.  Getting Started
31.  Contacts
32.  Lookups
33.  Groups
34.  Companies
35.  Activities
36.  Customization
37.  Security
38.  Opportunities

Creating / Editing

User Guide
1.  Help Topics
After opening "Help Topics", at bottom left of page, click on "Contents, Index or Search" to choose topics.
2.  Act! Quick Start for New Users
3.  How do I Manage Users in Act! Premium Cloud?
4.  How do I Record Outlook emails into Act! Premium Cloud Automatically?
Act! Marketing Automation
5.  Marketing Automation

Creating / Editing Custom Tables

Create Custom Tables
1.  What are custom tables in Act!?
2.  How to create and edit custom tables
3.  How to relate Custom Tables and fields
4.  How to edit default columns for custom tables
5.  How to create and edit cascading dropdowns for custom tables
6.  How to create and manage custom table fields
7.  How to create and manage custom table layouts
8.  What are Sequential Fields in custom tables and how do they work?
9.  What are cascading dropdown fields in custom tables and how do they work?
Custom Tables Data
10.  How to import data into a custom table
11.  How to migrate existing contact data into a custom table
12.  How to create and edit Advanced Queries for custom tables
13.  How to manage field level security for custom table fields
14.  How to perform a mail merge using data from custom tables
15.  How to perform a lookup or query of Custom Table records
Videos
16.  Custom Table Library
Support
17.  Custom Table Records Do Not Display In Some List And Tab Views
18.  Custom OLEDB tables and fields in those tables require ActDiag OLEDB repair
19.  Unable to recreate a custom table using a name which previously existed in Act! v21.1

Act! System Requirements

Help
1.  Act! Compatibility Matrix
2.  What are the system requirements for Act!?
3.  What are the system requirements for Act! v21?
4.  What are the system requirements for Act! v22?

Act! System Requirements

Help
1.  How can I tell what version and build of Act! I have?
2.  What are the most recent updates for my version of Act!?
3.  Licensing Software Update: Versions v17 and earlier
4.  Licensing Software Update: v18.x
5.  How to Register or Activate Act! in v21.0 Only
6.  How to Register or Activate Act! from v21.1 Onwards
Error / Troubleshoot
7.  Message: "You are not in compliance with Act! licensing agreement." When Attempting to Open Act! Database
8.  Error: "There are not enough licenses in this database to allow you to log in. Please contact your Administrator" or "Not in compliance"
9.  Message: "You are not in compliance with Act! licensing terms. The number of active users exceeds the number of licenses available in this database.
10.  "The serial number used is valid, however it is not entitled to this version of Act!. Would you like to launch the license wizard?"
Your options are closing Act! or Activation. Unfortunatly, Act! does not provide you a method to determine the full "update" version of Act! installed.
You can, however, determine what version of Act! is installed from Control Panel / Program and Features

Act! Installation

Help
1.  How do I install Act! v22?
2.  How do I perform a silent installation of Act! v18 to v21.0 on client computers?
3.  How do I perform a silent installation of Act! v21.1 or above on client computers?
4.  How do I install Act! v23?
5.  How do I install Act! v23 access via Web?
6.  How do I upgrade to Act! v23 from a previous version?
7.  Can I install Act! on my Mac?

Antivirus & Firewall

Help
1.  How do I remove old data from my Act! Database?
2.  My database ADF file has reached 10 gigabyte in size, what should I do?
3.  Using your antivirus/firewall software with Act!
4.  How to connect 3rd party applications to the ACT7 instance for Act! v21 or above
5.  Act! database performance is slow when accessing across a network share

Actdiag

Help
1.  ActDiag User's Guide.pdf
2.  How to use common Administrative and Repair functions in the Act! Diagnostics tool
3.  How do I reset Database Preferences in Act! Diagnostics?
4.  How to reset Google Integration settings in Act! using the Act! Diagnostics utility
5.  How can I obtain the SA Password?
Errors
6.  Error: "Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding..." When Attempting to Run Tasks From ACT! Diagnostics
7.  Error: "ActiveX control 8856F961-340a-11d0-a96b-00c04fd705a2 cannot be instantiated because the current thread is not a single threaded apartment" when performing a Check and Repair in Act!
Help
8.  ActDiag User's Guide.pdf

Database Repair Service

Help
1.  Act! Database Maintenance, Troubleshooting, Repair Services, and Conversion

Act! Backup / Restore

Help
1.  How often do you backup my Act! Premium Cloud database?
2.  How do I request to have a backup of my Act! Premium Cloud database restored?
3.  How do I restore a database from a .BAK file?
4.  How to attach a database from a backup without doing a Restore
Error / Troubleshoot
5.  Error: "Cannot insert duplicate key row in object 'sys.syscommittab' with unique index 'si_xdes_id'... error 2601" when attempting to back up, copy, repair, create a remote, or synchronize an Act! database
6.  Error: 'Directory Lookup for the file C:\[database file path] failed with operating system Error 5 (Access is denied). "When attempting to create a database backup or remote database
7.  Error: 'Failed to log into the database. An unexpected internal failure occurred in the FileSystem component, or one of its descendants.Type: Xceed.Zip.ZipArchive
8.  "The following error occurred during backup. The backup was cancelled. An IO exception occurred while reading from or writing to the zip file. Type: Xceed.Zip.ZipArchive" when attempting to create a backup of my Act! database
9.  Error: "The following error occurred during backup. The backup was cancelled. The file item could not be opened for reading. Type: Xceed.FileSystem.DiskFile FullName: "C:\...\[file_name]"" when attempting to create an Act! backup
10.  Error: "Path to datastore is invalid. The backup did not complete. "While creating a backup of a shared Act! database
11.  Error: "The following error occurred during backup. The backup was canceled. Access to the path is denied"
12.  Option to back up database is grayed out

Search Indices

Help
1.  How to use Universal Search in Act!
2.  How to rebuild the Act! Search Indices
3.  How to Change the Default Location for Universal Search Index Files in Act!
4.  Universal Search fails to return results in Act!
5.  Intermittent errors using Universal Search in Act! Premium Cloud database through browser.

Act! API

Help
1.  What is the Act! Web API?
2.  Configuring the API when using Custom Websites
3.  How to Configure Act! Premium (Desktop) for Act! API Features?
4.  How to Configure Act! Premium for Web for Act! API Features?
5.  How do I control what users can use the Act! Premium Web API with my database?
6.  How do I authenticate and develop against the Act! Premium Web API?
7.  How do I set up the Act! API?
8.  How do I uninstall the Act! Web API?
9.  How do I set up the Act! Premium Web API?
10.  What Features are Available Using the Act! API?
11.  How do I enable trace logging for the Act! Web API?
Error / Troubleshoot
12.  Error: "An existing installation of the Act! Web API has been detected. Please uninstall the Act! Web API before installing this version of Act!" when attempting to install Act! Premium v20 (access via web)
13.  Act! Insight fails to load when trying to access it

Act! Connect

Help
1.  What is Act! Connect?
2.  How do I install the Act! Connect Link?
3.  How do I set up Act! to access Act! Connect?
4.  Frequently Asked Questions about Act! Connect Link

Act! Insights

Help
1.  What is Act! Insight?
2.  How do I use Act! Insight?
Error / Troubleshoot
3.  Act! Insight fails to load when trying to access it

Act! Companion

Help
1.  How to Get Started with Act! Companion
2.  How do I Configure my Act! Companion Settings?
3.  How do I use Favorites within Act! Companion?
4.  How do I Use Speech To Text with Act! Companion?
Error / Troubleshoot
5.  Act! Insight fails to load when trying to access it

Act! Premium Web

Help
1.  How to use the Web Site Administration Tool for Act! Premium (access via web)
2.  How to configure an Act! Premium access via web database for access through a web browser
3.  Act! v19 Premium (access via web) Web Administrator's Guide
4.  How to run Act! Premium (access via web) via HTTPS
5.  How To Manually Configure ASPNET Impersonation for ACT! Premium for Web
6.  How do I change my Act! in the Cloud database password?
7.  Review infornation below under "Act! Premium Cloud" for additional information.

Errors
8.  Error: "Server Error in '/APFW' Application."
9.  An error has occurred on the server and has been logged. Please contact your administrator if this problem persists.
In some cases the current user "account" that is logging into Act! is corrupt. Change user account to inactive, create a new user. If you wish, you can delete the old user and reassign data to the new user.
10.  Error: "The ASP.NET user account does not have permission to access or run ACT! Premium for Web.
11.  Error: "The ASP.NET process account does not exist or is not configured properly. See the Troubleshooting appendix in the ACT! Premium for Web Administrator's Guide for assistance."When Using ACT! Premium for Web
12.  Test Result Message: "The impersonation user account does not have access to the database you selected. See the Troubleshooting appendix in the ACT! Premium for Web Administrator's Guide for assistance. "When Using ACT! Premium for Web
13.  Error: "The '[HOSTCOMPUTER NAME]' computer could not be reached because the IP address ' ' could not be resolved. Verifying the '[HOSTCOMPUTER NAME]' computer is available on the network..." when accessing a database in Act!"
14.  Error: "The (Server) computer and (DatabaseName) database were found but you do not have appropriate share permissions to access the (SupplementalFilesFolder) folder on (Server) computer..." when attempting to access shared Act! database
15.  Error: "The computer was found, but Act! cannot access the database because it is not shared"

IIS - Internet Information Serivices

Help
1.  How to Reset IIS
2.  How to back up your configuration settings for IIS
3.  How to Manually Configure IIS to Run 32-bit Applications on a Microsoft® Windows® 64-bit Operating System
4.  How do I change the port used by Act! Premium (access via web)?
5.  Review infornation below under "Act! Premium Cloud" for additional information.

Errors
6.  Error: "Unable to access the Act! Web Server. Please try again." when configuring integration preferences upgrading Act! Premium (access via web) Outlook integration from v20.0 (or older) to v20.1"
7.  Error: "Act! was unable to test your web server due to the following error: The server committed a protocol violation. Section=ResponseHeader" when attempting to test the Web Server tab in Act! Premium (access via web)

Act! Premium Cloud

Getting Started
1.  How to get started successfully with Act! in the Cloud
2.  What are the required browsers and recommended browser settings for Act! in the Cloud?
3.  How do I change my Act! in the Cloud database password?
4.  How do I retrieve a forgotten Act! in the Cloud username or password?
Help
5.  Can I have more than one database on Act! Premium Cloud?
6.  How do I upload my own data to my Act! in the Cloud account after signing up for the service?
7.  How do I delete a database from Act! Premium Cloud?
8.  What are fields in Act!?
9.  How to create and manage database fields in Act!
10.  Designing Layouts in Act!
11.  How do I run reports in Act! in the Cloud?
12.  How do I perform a mail merge in Act! in the Cloud?
13.  How do I set up my Act! in the Cloud offline client?
14.  Setting Limited Access (Act! Premium, Web, and Cloud only)
You cannot change more than one contact limited access at a tiime with Web version.
Office && Google Integration
15.  How do I use Microsoft Outlook as my email client with Act! in the Cloud?
16.  How do I synchronize my Outlook Contacts and/or Calendar with my Act! in the Cloud database?
17.  How do I integrate my Google account with my Act! in the Cloud database?
Errors
18.  Error: "Server Error in '/APFW' Application."
19.  Error: "The ASP.NET user account does not have permission to access or run ACT! Premium for Web.

General Error Messages

Help
1.  Understanding and enabling Trace Logging in Act!
Errors
2. Error: "Exception of type 'System.OutOfMemoryException' was thrown." When opening Act!
Currently nothing available.
3.  Error: "Resolution of the dependency failed, type = "Act.UI.ActApplication", name = "". Exception message is: The current build operation (build key Build Key[Act.UI.ActApplication, null]) failed: No Value with requested Preference Key...""
4.  Error: "Out of memory" when using Act!, and a red X inside a white box is visible across various areas in the program, such as menu bar or Notes section
5.  Error: "Exception of type 'System.OutOfMemoryException' was thrown." When Attempting to Print an Address Book in Sage ACT!
6.  Error: Method not found: 'Act.Framework.ActFrameworkAct.UI.ActApplication.get_Act_ActFramework()'.
7.  How to recognise and resolve .NET errors
8. Error: Table doesn't have a primary key.
9. PRC_DEL_ORPHANED_DATA: ERROR ATTEMPTING DELETE OF TABLE TBL_HISTORY FOR ENTITY HISTORY
Run Database Maintenace on your database
10.  Error: "ActiveX control 8856F961-340a-11d0-a96b-00c04fd705a2 cannot be instantiated because the current thread is not a single threaded apartment" when performing a Check and Repair in Act!
11.  Error: "1327 Invalid Drive" When Installing ACT!
12.  Error: Could not allocate a new page for database 'DATABASENAME' because of insufficient disk space in filegroup 'PRIMARY'. Create the necessary space by dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on the existing fields in filegroup. The statement has been terminated.
13.  The type initializer for 'Act.SharedWordCrush.WordCrushSpellChecker' threw an exception.

Act! Marketing Automation

Help
1.  What is Act! Marketing Automation
2.  (PDF) A Guide to Getting Started
3.  Emarketing and Marketing Automation Deliverability Best Practice
Deliverability Best Practice Tips
-  The Key to Inbox Placement
-  Email marketing permission is not what you think
-  A Guide to Email Marketing List Hygiene
-  Best Practices for Sending Email
-  Avoiding Spam Keywords and Their Origins
-  Repairing Your Email Sender Reputation - Understanding Symptoms and Root Causes
-  Troubleshooting Email Deliverability
4.  Getting Started with Act! Marketing Automation
5.  What is required to start using Act! Marketing Automation
6.  Email Authentication for Act! Marketing Automation
7.  How do I update the company details in my Act! Marketing Automation footer?
8.  How can I edit the message that appears when clicking 'Unsubscribe'?
9.  How can I remove contacts from my Act! Marketing Automation suppression list?
10.  What is my Act! Marketing Automation Suppression List?
11.  How do I move my Act! Emarketing Suppression List into Act! Marketing Automation?
12.  How do I allow my database users to use Act! Marketing Automation?
13.  What exceptions do I need to whitelist for Act! Marketing Automation?
14.  What is the Act! Marketing Automation Campaign Calendar?

My Account
15. Email Subscrptions
16. Country Geography
17. States Geography
18. Subscription Info

Admin
19. Account - Addresses
20. Account - Configuration
21. Account - Email Domains
22. Account - Folders
23. Account - Jobs
24. Account - My Account
25. Account - Scoring
26. Account - Teams
27. Account - Users
28. Account - Web Script
29. Agency - Home
30. CRM - Act! History Sync
31. Emails - Research and Anonymiztions
32. Email - Transactional Data
33. SMS - A2P 10DLC
34. Subscription Management - Unsubscribe Designer
35. Subscription Management - Preference Center
36. Subscription Management - Unsubscribe Center
37. Suppression Lists - Email
38. Suppression Lists - Email Domains
39. Suppression Lists - Web, Pages, Alerts

Scoring Profile
40. Email Domains
41.  Warning: Once you create your DKIM you will not be able to send until you update your DNS. Click below for more info.
42.  How do I add a Custom URL for Click Tracking in Act! Marketing Automation?
43.  Email Authentication for Act! Marketing Automation
44.  How do I set up DKIM in Act! Marketing Automation?
45.  SPF/DKIM/DMARC configuration.
46.  Emarketing and Marketing Automation Tips: Troubleshooting Email Deliverability
47.  Why are the emails I send from Yahoo.com or Aol.com bouncing through Swiftpage emarketing and/or Act! emarketing
48.  What are the Act! Marketing Automation Default Scoring Profile, AMA Score Field, and Scored Leads Group?
49.  How Can I Create My Own Scoring Profile in Act! Marketing Automation?
50. Users
51. Web Script
52.  What is the Web Activity Feature in Act! Marketing Automation?
53.  How do I add a Custom URL for Click Tracking in Act! Marketing Automation?
54. Spam Resources
55.  SPAM Resources
56.  Act! Anti-Spam Policy
57.  Emarketing and Marketing Automation Tips: Avoiding Spam Keywords and Their Origins

Templates
58.  How to create and edit templates in Act! Marketing Automation
59.  How do I upload my own HTML template to Act! emarketing?
60.  How do I add a mail merge field into my Act! emarketing template?
61.  How to use the Drag & Drop template editor in Act! Marketing Automation
62.  How to change the default font for a Drag & Drop template in Act! Marketing Automation
63.  How to use the File Manager for a Drag & Drop template in Act! Marketing Automation
64.  How to add, edit, and remove images in a Drag & Drop template in Act! Marketing Automation
65.  How to add, edit, and remove buttons in a Drag & Drop template in Act! Marketing Automation
66.  How to add, edit, and remove text links in a Drag & Drop template in Act! Marketing Automation
67.  How to change the content area width of a Drag & Drop template in Act! Marketing Automation

Campaigns
68.  Creating a new email campaign in Act! Marketing Automation
69.  How do I create a text version of my email in Act! Marketing Automation?
70.  Best Practices for Plain-Text Emails + A Look at Why They're Important
71.  Adding a Decision step to your Act! Marketing Automation campaign
72.  Adding an Action step to my Act! Marketing Automation campaign
73.  Assign "Account Manager" to Activity Created.
Note: You will not find the term "Account Manager" in Act! KB result. The Account Manager is really the "Record Manager" for the contact.
In the Act! KB, scroll down to step # 4.
74. Campaign Status
1. Draft
2. Active
3. Locked
4. Paused
75.  How to send marketing emails in Act! Marketing Automation
76.  How does the Specific Date/Time feature work in Drip Marketing campaigns in Act! Marketing Automation?
77.  How do you change time Intervals campaigns in Act! Marketing Automation?
78.  What is the Act! Marketing Automation Campaign Calendar?
79.  When should I run a List Simulation in Act! Marketing Automation?
80.  What is Campaign List Sync in Act! Marketing Automation?
81.  Can I send to multiple groups in one email campaign?
82.  Sending to additional groups using Inclusion Lists in Act! Marketing Automation campaigns
83.  How do I exclude groups from receiving my Act! Marketing Automation campaign?
84.  What Notifications can I Receive Regarding my Marketing Automation Drip Marketing Campaigns?
85.  When will the Campaign Results tab update on my contacts in Act! after sending an Act! Marketing Automation campaign?
86.  When will my campaign dashboard or email statistics show results in Act! Marketing Automation?

Campaign Errors
87.  Your Email Server domain does not match your from domain
88.  Groups drop-down list is empty in Act! Marketing Automation (Database Host Machine)
89.  Groups drop-down list is empty in Act! Marketing Automation (Client Machine)
90. How to move the Act! Premium Web API to a location other than the default location
91.  Act! AMA Warning, you do not have a merge field for a company Address How do I update the company details in my Act! Marketing Automation footer?
If you need to manually add merge fields to your template footer:
1. Open the email step template
2. Go to "Special links" on the template editor to insert the unsubscribe link
3. Go to "Merge fields" on the template editor to insert the Company Name & Address merge fields (scroll to far bottom of list)
92. Act! AMA Warning, Call block has not been named and/or hs no call script. Action Call Script
If you need to manually add merge fields to your template footer:
1. Click on Call Script
2. Edit Call Script
3. Go
4. Edit script
93. Act! AMA No Decision not found.Action Call Script
1. Decision must have Yes and No decision

Landing Pages
94.  Landing Pages in Act! Marketing Automation
It's first Important to decide which "Type" of landing page you need. Page Designer or HTML Page.
1.  Creating a Page Designer landing page in Act! Marketing Automation
Page Designer allows you to build out an Act! Marketing Automation hosted form.
2.  Creating an HTML Page landing page in Act! Marketing Automation
HTML Page landing page builder that is non-customer facing and only captures data from your existing web forms
3. Active
4. Locked
5. Paused
95.  Creating an HTML Page landing page in Act! Marketing Automation

Unsubscribe
96.  How can I edit the message that appears when clicking 'Unsubscribe'?

Assets
97.  What are Assets in Act! Marketing Automation?
98.  How to create and manage Assets in Act! Marketing Automation
99.  How to change the look and feel of an Asset Page
100.  How to add a Lead Form to an Asset in Act! Marketing Automation
101.  How to view Asset analytics in Act! Marketing Automation
102.  How to receive notifications when someone interacts with an Asset item

Marketing Automation - Contact Level
103.  What is the Functionality of the Marketing Automation Contact Tab?

Help Videos
104.  Act! Video Training Library: Overview
105.  Act! Video Training Library: Templates
106.  Act! Video Training Library: Drip Marketing
107.  Act! Video Training Library: Assets
108.  Act! Video Training Library: Landing Pages
109.  Act! Video Training Library: Recorded Webinars

AMA Reporting
110.  What is the landing pages survey report in Act! Marketing Automation?
111.  What is the Survey Report for Landing Pages in Act! Marketing Automation?
112.  When will my campaign dashboard or email statistics show results in Act! Marketing Automation?
113.  When will the Campaign Results tab update on my contacts in Act! after sending an Act! Marketing Automation campaign?
114.  What are the Act! Marketing Automation Default Scoring Profile, AMA Score Field, and Scored Leads Group?
115.  How Can I Create My Own Scoring Profile in Act! Marketing Automation?
116.  How do I add a Custom URL for Click Tracking in Act! Marketing Automation?
117.  How Can I Create My Own Scoring Profile in Act! Marketing Automation?
118.  How do I add a Custom URL for Click Tracking in Act! Marketing Automation?
119.  What is the Web Activity Feature in Act! Marketing Automation?

Errors
120.  Error: "The machine hosting your API is not currently reachable. Please speak to your administrator to assist" when trying to access Act! Marketing Automation
121.  Error: "Invalid JWT Token" when accessing Act! Marketing Automation
122.  Send Email: "No sparkpost domain found for 'Domain'"
Under research - AMA-440
123. Marketing Automation Screen is blank
124. Two Possible Reasons for Group drop-down list empty in Act! Marketing Automation
• Act! API  Group drop-down list is empty in Act! Marketing Automation
• Act! Connect  How do I install the Act! Connect Link?
125.  Why have I received an 'Over Email Sending Limit' message when activating my Act! Marketing Automation campaign?
Error known by Act! but is not posted anywhere in their Knowledge Base
Close Act. In services.msc, restart "Act! Web API Host" service. Reopen Act.

Google Integration

Help
1.  How do I configure Google Integration after installing Act! updates
2.  How do I set up Google Integration in Act! Premium (access via web)?
3.  How to reset Google Integration settings in Act! using the Act! Diagnostics utility
4.  How to revoke Act! Google Integration access from your Google account

Google Contacts

Help
5.  How to restore Google Contacts
Errors
6.  Contacts fail to sync between Google Contacts and Act!

Google Gmail

Help
7.  Important Information Regarding Using Google Gmail Integration with Act!
8.  How to send email to contacts using Gmail inside of Act!?
Errors
9.  Gmail history recording duplicates histories on subsequent syncs

Google Calender

Help
10.  How do I configure Google Integration after installing Act! updates
11.  How is calendar data between Act! and Google mapped?
Errors
12.  Gmail calendar synchronization is duplicating Activities on my Act! calendar.
13.  Activity Type list is empty and disabled in Advanced Preferences for Google Calendar synchronization in Act!
14. Error: Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).
    From Tools/Integrate with Google/Google Integration Preferences/Advanced Preferences.
Perform the following task to reset Google.
15.  How to reset Google Integration settings in Act! using the Act! Diagnostics utility

Accounting Integration - Addon

Help
1.  What Accounting or ERP Applicatioins integrate with Act
Errors
2.  Accounting Applications Help

Custom Integration - Addon

Help
3.  What Custom Applicatioins integrate with Act
Errors
4.  Custom Applications Help

Application Integration - Plugin

Help
5.  What Plugin Applicatioins integrate with Act
Errors
6.  Plugin Applications Help