Knowledge Base
PROGRAM: DataPlus - Messages or Errors


Table of Contents
Opening Act
DataPlus 4.0 Error
    DataPlus was unable to load.
    Error getting Master Setting: Could not find stored procedure 'dp3.spMasterSetting_Get'.
    Resolution
  1. Open DataPlus 4.0 Client Configuration
  2. Test Connection
  3. If test fails
    1. Verify DataPlus Server: Name
    2. Verify DataPlus Database: Name
    3. Verify SQL Security
  4. Test Connection
DataPlus 4.0 Error
    DataPlus was unable to start up.
    Unable to verify server version. Please check your connection.
    Resolution 1
  1. Open DataPlus 4.0 Client Configuration
  2. Verify DataPlus Server: SERVERNAME/SQLINSTANCE
  3. Test Connection

  4. Resolution 2
  5. Your yearly subscription has expired
  6. Contact Hogan Data for renewal.
DataPlus 4.0 Error
    DataPlus was unable to start up.
    Method not found: 'Act.Framework.ActFramework Act.UI.ActApplication.get_ Act_ActFramework()'.
    Resolution 1
  1.  Act: How to recognise and resolve .NET errors
DataPlus 4.0 Error
    The following error has occurred: Product is not activated and trial has expired. All DataPlus features will be disabled. Please run activation and re-enable DataPlus.
    Unable to verify server version. Please check your connection.
    Resolution 1
  1. Run activation and re-enable DataPlus
  2. Resolution 2
  3. Your yearly subscription has expired
  4. Contact Hogan Data for renewal.
DataPlus 4.0 Error
    Error getting Master setting: Login Failed. The login is from an untrusted domain and cannot be used with Windows authentication.
    Unable to verify server version. Please check your connection.
    Reason
  1. Domain Controller issue
  2. Resolution 1
  3. If your pc is connected to domain network, rejoin the domain
  4. Resolution 2
  5. You cannot use "Integrated Security" with your connection, you must use a valid SQL database username and password combination that has appropriate permissions for the specific database you are trying to access.
  6. Resource
  7. SQL Configuration
DataPlus Configuration
DataPlus 4.0 Error
    Unable to load import
    List box contains too many items.
    Resolution
  1. Please contact Hogan Data to fix internal SQL script
DataPlus 4.0 Error
    Unable to load import
    No Update List Found
    Resolution
  1. User does not have permission to view SQL. Give user permission to access SQL
DataPlus 4.0 Error
    Error opening file for writing.
    C:\Program Files (x86)\Hogan Data\DataPlus 4.0\Babel.Licensing.dll
    Click Abort to stip the installation,,
    Resolution
DataPlus 4.0 Error
    Unable to acquire views, reports and permissions for (PRG).Connection may be disabled.
    The SELECT permission was denied on the object 'MenuSettings, database 'dp(PRG), schema 'schema'
    Resolution
DataPlus 4.0 Error
    DataPlus was unable to start up.
    Error getting Master Settings: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)
    Resolution
  1. Ensure SQL Instance on configuration server is running
  2. If instance is not running, start the service
DataPlus Application Component
DataPlus 4.0 Error
    Configure integration application component
    When executed, it does not load.
    Reasons
  1. Application Plugin not configured in table "[dp3].[MasterSettings]"
    Resolution
  1. Reinstall client application component
DataPlus Import
DataPlus 4.0 Error
    Unable to process opportunity.
    Reason given was: Could not load file or assembly 'SautinSoft.Document, Version=3.8.8.1, Culture=neutral, PublicKeyToken=e759c76c7515592a' or one of its dependencies. The system cannot find the file specified.
    Resolution
  1. Close Act
  2. Copy SautinSoft.Document.dll to DataPlus 4.0 folder
    1. Act version 23 or less
    2. C:\Program Files (x86)\ACT\Act for Windows\SautinSoft.Document.dll
    3. C:\Program Files (x86)\ACT\Act for Windows\Plugins\DataPlus 4.0\
    4. Act version 24 or greater or less
    5. C:\Program Files\ACT\Act for Windows\SautinSoft.Document.dll
    6. C:\Program Files\ACT\Act for Windows\Plugins\DataPlus 4.0\
  3. Server Installation
  4. Copy SautinSoft.Document.dll to DataPlus 4.0 folder
    1. C:\Program Files (x86)\ACT\Act for Windows\SautinSoft.Document.dll
    2. C:\Program Files (x86)\Hogan Data\DataPlus 4.0\
   
Software Solutions
DataPlus Integration
DataPlus ERP Integration
DataPlus Custom Integration
DataPlus Addons
DataPlus Plugins & Tools
Hosting Solutions
QuoteWerks Quoting Solutions
QuoteWerks Integration
QuoteWerks Subscription & Licensing
CRM Solutions
ERP Integration
Custom Integration
Addons
Plugins & Tools
Training
Support
Learning - Support
Software Support
Support (GoToAssist)
Support Plans
Software Training
Training
KB Hogan Data / DataPlus
KB QuoteWerks Questions
Contact Us
About Us
How Can We Help You
Privacy Policy
Return Policy
Resources
DataPlus Subscription
DataPlus Maintenance
QuoteWerks Maintenance
Partner Lead Submission
Secure CC Authorization
Secure CC Pre-Authorization

Translate this page:
©1995 - 2019 HOGAN DATA | All rights reserved