Office Supported Versions

1.  Supported Versions of Microsoft® Office by Version of Act!

Microsoft Word

Help
1.  How do I perform a mail merge in Act! Premium Cloud?
2.  How to install and configure Microsoft Word integration for Act! Premium (access via web)
3.  Act! prompts for installation of Microsoft Word integration after already installing it
4.  Not receiving prompt to record history after printing a merged Microsoft Word document
Errors
5.  Error: "Unable to cast COM object of type 'Microsoft.Office.Interop.Word.ApplicationClass' to interface type 'Microsoft.Office.Interop.Word._Application'..." when attempting to merge to Microsoft Word
6.  When trying to edit a template I receive the Error: "Unable to cast COM object of type 'Microsoft.Office.Interop.Word.ApplicationClass' to interface type 'Microsoft.Office.Interop.Word._Application'."
7.  Error: "Unable to cast COM object of type 'Redemption.SafeMailItemClass' " when attempting to perform a mail merge
8.  Mail Merge in Sage ACT! Premium (access via web) Prompts for Microsoft Word Integration to be Installed Each Time When Accessing Through Internet Explorer 64-Bit

Microsoft Excel

Help
7.  How to export data from Act! to Microsoft Excel
8.  Export to Excel option is grayed out in Act!
9.  Exporting to Microsoft Excel hangs
Errors
10.  Error: "Line 1 cannot parsed using current delimiters" when importing from Microsoft Excel CSV

Microsoft Outlook

Help (Act! v22.1 Update 4 +)
1.  Act! v22.1 Trending Support Interactions
2.  How does the Outlook Email Integration Work as of Act! v22.1 Update 4?
3.  How to use Microsoft Outlook as your e-mail client in Act! version 22.1 Update 4 and Later
Act! Outlook Integration - Change Preferences
Act! Outlook Integration - Create Contact
Act! Outlook Integration - Create Activity
Act! Outlook Integration - Attach to Contact
Act! Outlook Integration - Quick Attach to Contacts
Act! Outlook Integration - Synchronize Now
Act! Outlook Integration - Learn More
Act! Outlook Integration - Address Book
Act! Outlook Integration - Synchronize Now
Errors (Act! v22.1 Update 4 +)
4. Outook email invitations not creating Act! v21.1 activity when configured.
   It is a known issue since Act! v21.1 Update 1 - 4 was released. There is no KB relating with error.
   The Act! development team has been working on it since Act! v21.1 was released. Major issue is in the time fields.
5. Recipient name could not be found when sending email from Outlook.
   Act! Address Book is no longer available in Outlook. You have to take extra step and use the actual Act! "Address Book" from the Act! toolbar in Outlook.
   Help
6.  How to use Microsoft Outlook as your e-mail client in Act! versions 2011 and higher
7.  ACT! Outlook Add-in does not stay enabled after restarting Microsoft Outlook
8.  How do I use Microsoft Outlook as my email client with Act! Premium Cloud?
9.  How to set the Act! address book as the default address book in Microsoft Outlook
10.  How do I change the default email address that Microsoft Outlook opens with when sending to an Act! Contact?
11.  What processes are used for Microsoft Outlook history recording?
12.  How to prevent e-mails from recording history to user records in Act!
13.  Can I merge data from Act! to the subject line of an email?
14.  Microsoft Exchange compatibility with Act! v20.1 and later
15.  How to enable trace logging for Microsoft Outlook integration in Act!
16.  How do I rebuild the registry keys for the Act! Outlook Addins?
17.  How to stop Act! creating activities when accepting an Outlook invitation?
18.  How to stop Act! creating activities when accepting an Outlook invitation?
Attach to Act! Contacts Progress
19.  What is the Attach To Act! Contacts Progress window?
Scroll down to "Clearing the icon from the Windows system tray."
20.  How to use Quick Attach to attach Microsoft Outlook emails to Contacts in Act!
Errors
21.  Error: "SendPipeCommand: Acnnot access a closed pipe.
22.  Error: "In Order for all the Act! Outlook add-in features to function you will need to set your Outlook preferences" seen every time Outlook is opened
23.  Outlook® is Missing as an Option in the ACT! E-mail Setup
24.  Act! icons missing from Microsoft Outlook toolbar in Act! versions 2006 (v8) through v21
25.  Act! icons missing from Microsoft Outlook toolbar when using Act! 20.1 or later
26.  Act! Addin becomes inactive after restarting Outlook 2013 and later
27.  "RPC Server not available." When attempting to send an e-mail using Microsoft Outlook
28.  Microsoft Outlook email history does not record when using Outlook 64-bit after upgrading from Act! v18 to a newer version of Act!
29.  No history created or recorded in Act! versions 2011 (v13) through v20.0 when sending e-mail from Microsoft Outlook 2003 and later
30.  No history created or recorded in Act! v20.1 and later when sending e-mail from Microsoft Outlook 2013 and later
31.  Troubleshooting Outlook® Integration History Queue Processing Using Error Handling
32.  Error: "Act.Outlook.Service has stopped working" appears intermittently even when not using Act!
33.  Act! for Outlook: "Act! for Outlook was unable to connect to the Web API. For more details click the link below.
Ensure the current user has "Web API Access in Manager User/Permissions

Act! Import Export

Import
1.  How to import contacts via comma delimited (CSV) file into Act! Premium (access via web) or Act! Premium Cloud
2.  How can I import contacts into my Act! Premium Cloud database?
3.  Do you have a template of fields I can use when importing data from Microsoft Excel to Act!?
4.  How can I automatically assign contacts to a Group or Company as soon as they�re imported into the database?
5.  Can I import a Microsoft Excel document into Act! Premium (access via web)?
6.  How to Import a Multi-User Database and Retain the Record Manager in ACT!
7.  How to import a vCard into Act!
8.  How To Import Outlook Contact Notes Into ACT!
9.  Can I import Opportunities from Microsoft Excel in to Act!?
It is not possible to import Opportunities from Excel in to Act! however Hogan Data can assist in providing this function.
Export
10.  How do I export database users from one database to another?
11.  What types of data can I export from Act!?
12.  How to export data from Act! to Microsoft Excel
13.  How To Export and Import Drop-down Lists for ACT! Fields
14.  How To Export Group or Company Members
15.  How do I export data from one Act! database to another
16.  How to Export Your Opportunity list to a Microsoft® Excel® Spreadsheet with a Pivot Chart and Pivot Table
Error / Troubleshoot
17.  I am attempting to import data from Microsoft Excel and the import option is grayed out
18.  Error: "Line 1 cannot parsed using current delimiters" when importing from Microsoft Excel CSV
19.  Unable to export Task List to Microsoft Excel if there are Timeless Activities in the list and the End Time column is showing in Act! Premium (access via web)
20.  Error: "Object reference not set to an instance of an object" when importing from Microsoft Excel
21.  Error: �Access to the path C:\ProgramData\Swiftpage ACT! LLC\[Act! version]ImportCSV.txt is denied� when trying to import Microsoft Excel or Text Delimited File into an Act! database
22.  Error: �Object reference not set to an Instance of an object� when attempting to import a text delimited file
23.  Importing Companies into a database from Microsoft Excel or another Act! database causes Linked Contacts to automatically update
24.  How to Read the Import Logs in Sage ACT! 2012 (and later versions)