Knowledge Base
PROGRAM: dpFolders - Trouble Shooting, Messages or Errors

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dpFolders Activation
dpFolders Activation
    When opening Act you get "dpFolders Activation" message. The activation process did not succeed.
    This subscription has expired. Please contact Hogan Data.
    Resolution 1
  1. If you purchased dpFolders with a subscription and your account for dpFolders has expired. You must renew your subscription.
  2. Resolution 2
  3. Ensure all these files are present in C:\Program Files\ACT\Act for Windows\Plugins\dpFolders
    • Babel.Licensing.dll
    • DataPlus EULA.rtf
    • DataPlus.dll
    • dpFolders-Licensor.exe
    • dpFolders-Manager.exe
    • dpFoldersSettings.xml
    • dpFolders-uninstall.exe
    • Licencing.Activator.dll
    • RestSharp.dll
    Resolution 3
  4. Ensure DataPlus4.licenses is present in C:\ProgramData \HoganData\dpFolders folder

Note: If files are missing, there is a strong possibility that your anti-virus software has removed them.
  1. It is not necessary to uninstall dpFolders
  2. Reinstalling dpFolders will replace the missing files, but it is important to note that your anti-virus software could remove them again
  3. Configure your anitI-virus to exclude your Act program folder
  4. Configure your anitI-virus to exclude your C:\ProgramData\HoganData\dpFolders folder
  5. After reinstalling dpFolders, it may be necessary to request activation count from Hogan Data if you have exceeded your activations.
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