Knowledge Base
PROGRAM: dpFolders - Trouble Shooting, Messages or Errors

Table of Contents
dpFolders Activation
dpFolders Activation
    When opening Act you get "dpFolders Activation" message. The activation process did not succeed.
    This subscription has expired. Please contact Hogan Data.
    Resolution 1
  1. If you purchased dpFolders with a subscription and your account for dpFolders has expired. You must renew your subscription.
  2. Resolution 2
  3. Ensure all these files are present in C:\Program Files\ACT\Act for Windows\Plugins\dpFolders
    • Babel.Licensing.dll
    • DataPlus EULA.rtf
    • DataPlus.dll
    • dpFolders-Licensor.exe
    • dpFolders-Manager.exe
    • dpFoldersSettings.xml
    • dpFolders-uninstall.exe
    • Licencing.Activator.dll
    • RestSharp.dll
    Resolution 3
  4. Ensure DataPlus4.licenses is present in C:\ProgramData \HoganData\dpFolders folder

Note: If files are missing, there is a strong possibility that your anti-virus software has removed them.
  1. It is not necessary to uninstall dpFolders
  2. Reinstalling dpFolders will replace the missing files, but it is important to note that your anti-virus software could remove them again
  3. Configure your anitI-virus to exclude your Act program folder
  4. Configure your anitI-virus to exclude your C:\ProgramData\HoganData\dpFolders folder
  5. After reinstalling dpFolders, it may be necessary to request activation count from Hogan Data if you have exceeded your activations.
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